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The following is a list of Trident Holdings, Northstar Vacation
Rentals, Frequently Asked Questions and their answers. If you
don't find an answer to your question here, feel free to use our
Contact Information Form to find out more.
Q:
How do I make a Northstar Vacation Rental reservation
A:
For long term leases, Call Mimi Lucas or Nicholas
Drobocky of Trident Holdings Vacation Rentals:
510-632-4480
For Short Term Rentals either book on line at:
http://66.77.168.48/rns/search/searchoptions.aspx or
call reservations at Trident Vacations Rentals
877-484-0233 Back to Top
Q:
How is my reservation confirmed
A: A Reservation Deposit of 50% of the
rent, tax, cleaning and reservation fees must be given with a
major credit card at the time of the reservation.
Back to Top
Q:
How do I pay for this deposit
A: A major credit card such as Visa,
Mastercard, or American Express. Back to Top
Q:
When is the full payment due?
A: One month prior to occupancy the
remainder of the rent, tax, cleaning and reservation fees are
due. Please refer to the contract for the exact date.
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Q:
May I cancel my Northstar vacation rental reservation
A: Reservations
may be cancelled and the reservation fee refunded, less a $50
service charge, with written notice. This written notice
must be received by Trident Holdings vacation rentals thirty-one
days or more before the arrival date.
All
Reservation Deposits and rents will be forfeited if the
cancellation falls within the one month time period prior to
arrival. If Trident Holdings is able to rent the condominium/home
to another party, there will be a refund, less the $50 service
charge.
If a renter does not occupy a condominium/home for the
total number of days for which he contracted and paid, renter will
forfeit his rent for that same number of days. If those rental
days can be re-booked, renter will be reimbursed.
CANCELLATION
POLICY DUE TO ROAD CLOSURE:
There will be no Northstar
Vacation Rental refunds given for any days the roads are
closed making it impossible for the renter to reach the
destination. A purchase of Trip Cancellation Insurance is advised
if this is a concern.
TRIP CANCELLATION
INSURANCE:
To help protect your vacation from unforeseen
circumstances, Trident Holdings Vacation Rentals can provide a
brochure from "Travelex Insurance Services". Travelex Insurance
can be purchased by mail or phone (with a credit card). Benefits
and services include: 1) Trip cancellation/interruption; 2)
Medical expenses; 3) Baggage; 4) Twenty-four hour telephone
worldwide assistance. Please call if you have any questions
regarding this policy. Back to Top
Q:
What are Trident Holdings rental rates?
A: Rental rates vary with the
property, season and duration of your stay. Call Mimi at (510)
632-4480 for a quotation. Back to Top
Q
: How do I gain admittance to the Northstar home or condominium
A: After
full payment has been received, a packet will be sent by mail
containing a map, and either a key or lockbox combination to the
Northstar home or condominium. Back to Top
Q:
What do I need to bring
A: Only your personal effects since all
accommodations are fully furnished with bed and bath linens,
complete kitchen equipment and enough soap and paper products to
get you started comfortably. Back to Top
Q:
Do any rentals allow smoking
A: No, they are all non-smoking.
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Q:
May I bring my pet
A: Unfortunately, no pets are allowed.
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Q:
When will my deposit be returned?
A: Within fourteen business days of
your stay. Back to Top
Q:
For what reasons might I forfeit all or part of my deposit?
A: The
major credit card you give Trident Holdings Vacation Rentals may
be charged if there is damage, which occurs in your unit during
your stay. Additionally, if you charge any long distance phone
calls to a unit's phone - you will be billed not only for the
phone call, but a $25 handling fee for the time and paperwork this
entails. You will be notified before any such charges are run on
your card. Back to Top
Q:
Do the Northstar Vacaton Rentals have TV's, VCR's and other amenities
A:
All homes have TV's and VCR's and many have CD and DVD players, as
well. Back to Top
Q:
Are there restaurants close to Northstar?
A: Northstar has three
restaurants on site. There are many other restaurants nearby:
Truckee and the North Shore of Lake Tahoe have several outstanding
restaurants. Back to Top
Q:
How far away is Lake Tahoe and Kings Beach from Northstar?
A: Approximately six miles. Back to Top
Q:
Is there gaming close to the Northstar at Tahoe resort?
A: Gaming is
just a few minutes on the Nevada side of Lake Tahoe. Also Reno is
only a thirty minuet drive, weather permitting.
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Q:
Are there grocery stores within close proximity to the Northstar resort?
A: Safeway and Lucky's are located in both Truckee and Kings Beach, only about
six miles from the Northstar resort. Back to Top
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